XYZ Counseling Agency Case Study Example | Topics and Well Written Essays - 500 words

XYZ Counseling Agency - Case Study Example This is evident from the fact that the company has employed a policy that categorically prohibits any kind of violence. Employees at XYZ Counseling Agency who have violated these rules in the past have been disciplined, but no employee’s services have been terminated for such conduct. Given that XYZ Counseling Agency does not discriminate against employees on the basis of sex, religion, race, age, or sexual orientation, employees are expected not to create an offensive, hostile or threatening environment (Szwajkowski, 1996). The company also believes in providing the highest standards of customer relationship and earns its clients by providing superior services and not through unethical, problematic or offensive business practices. XYZ Counseling Agency believes in developing credibility with its clients by meeting its commitments. The company recognizes that if commitments are not met, client trust is damaged. The fact that Chuck was hired as an anger management consultant implies that he was expected to set an example by keeping his temper in control instead of behaving in the manner that he did not only with Wilbur but also with another client a week ago, whom he had grabbed by the arm. The company is a counseling agency and any instance of such behavior will create negative propaganda that will do immense damage to its credibility in the market. Beating up a client during a counseling session is not acceptable under any circumstances, especially when the very purpose of his visit to the center is to get relief from the emotional or psychological hardships that he is suffering from. Instead of being empathetic with the client for his weak emotional state, Chuck chose to beat up Wilbur, who is a client that the company is obliged to treat with utmost concern and empathy. Given that XYZ Counseling Agency has a  specific policy in place against violence and all employees are signatory to such policies at the time of being hired, the  company is within its legal rights to terminate Chuck’s services with immediate effect. It is apparent that Chuck has a past record of engaging in violence at the workplace, which is evident from the fact that he was fired from a counseling job five years ago for having become violent with a client.

Possible Causes of Sales Decline Case Study Example | Topics and Well Written Essays - 1500 words

Possible Causes of Sales Decline - Case Study Example Many people start businesses without proper planning. They just open their doors for business hoping to succeed. Research has indicated that business plans form an imperative tool for any business enterprise; thus, before one starts a business. This identifies what one wants to go and how he or she will reach there. During our discussion, I will ask the manager, Carol Todd whether she made a plan before the business started. If she did not, this might have contributed to the sale decline problem. I will, therefore, advised her to come up with a business plan. This will assist her to run the business well and hence improving the number of sales. (Blank, 2010) Â  In most cases, businesses plan to get a loan. Once they obtain the loan, they completely forget about the plan. Apart from having a business plan, it is also vital to have specific objectives especially for the first one year of the business operation. In the planning process, one should develop goals and objectives for the business, break them into stages and identify anything which must be done in each of the stages. In my discussion with Caro Todd, I will ask her whether there are goals for the business. If there were no goals, this might have contributed to the problem. I will then advised her to start setting goals and objectives for the business. Â  After establishing the operational goals and objectives, it is also important to ensure that one measures how the business is performing against the established goals and objectives. This will help the owner know whether modifications and other strategies are needed. The manager may have failed to measure the objectives as well as the goals of the business, this might have contributed to the problem. During our discussion, I will, therefore, advised her to start measuring goals and objectives which will help the number of sales to increase. Â